Support
Every app and service published by Ingenius LLC is supported from one address. A real person reads it and answers within two business days.
Email: hello@ingeniumcreatus.com
The more of this you can give us, the faster we can fix it:
We answer support email within two business days, Monday to Friday, US Pacific time. If something is broken badly enough to stop the app working for everyone, we treat it as urgent and reply the same day.
Both go to the same address. Bug reports get triaged against the current release; feature requests are logged and reviewed before each planning cycle. We will tell you honestly whether something is likely to be built rather than leaving you waiting on a maybe.
Purchases and subscriptions made inside an iOS app are processed by Apple, not by us. Apple handles the billing relationship, and refunds for those purchases are requested directly from Apple at reportaproblem.apple.com. We cannot issue a refund on Apple's behalf, but we can help you work out what was charged and why — write to us and we will.
For anything purchased directly from us rather than through an app store, contact hello@ingeniumcreatus.com and we will handle it ourselves.
If a product of ours holds an account for you, you can ask us to delete it and everything attached to it. Email hello@ingeniumcreatus.com from the address on the account, or use the in-app delete option where one exists. Deletion is completed within 30 days. What we hold and why is set out in our privacy policy.
If you believe you have found a security vulnerability in one of our products, please write to legal@ingeniumcreatus.com with enough detail to reproduce it, and give us a reasonable window to fix it before disclosing it publicly. We will acknowledge within two business days.
We aim to meet WCAG 2.1 AA across our websites and apps. If any part of a product is difficult or impossible for you to use, tell us at hello@ingeniumcreatus.com and describe the barrier — those reports go to the front of the queue.